Virgin Holidays

1.00 stars

13 Reviews

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Carl's complaint against Virgin Holidays

Carl Hunter

14/11/2017

COMPLAINT OUTSTANDING FROM 19TH SEP 2017

Complaint against Virgin Holidays

CAS-36545-S7Z3Z0 , booking ref: 4808734 CRM:0193960 Dear Virgin Holidays, I would like to make a complaint in regard to the service with yourself We arrived in Florida on 28th Aug 2017 and headed to the Villa you supplied us, it was not what I expected really as we had to make a complaint to the Virgin Rep and Contempo the follow day We said that all the blinds at the villa was broken, some plugs were coming off the wall or broken, the oven door would not fully close and the fridge was dirty also the filter in the fridge for the water needed changing as was flashing to change it and last of all the netting around the pool was broken so a lot of insects around the pool area We were told to leave the keys in the box outside and we left them for two days but nothing was resolved so we called the office again to ask when they were coming out, they advised on the call they would log this and get someone out in the next 24/48 hours, we said we have already complained about this so it should be logged. said would chase this up for up Someone come 4 days later, they said they had looked at the fridge but nothing was done as the light was still flashing saying change filter, said that the oven needed a new spring that’s why it would not close and the blinds was not resolved as all broken or missing so sunlight come in first thing in the morning We also paid extra to have a day in Miami but as we had to leave Florida early we could not go on this trip and I understand that’s it’s not your fault and we were told we would get a refund but still to this day (19th September 2017) its not come back into my bank As the hurricane was coming toward Florida we tried to contact Virgin Holidays this was by phone, email and social media, we even got our family and friends in the UK to try and ring as we were not getting anywhere for two days every time we called was on hold and then the call would disconnect, We went to see the rep as we was not getting anywhere with calling you or social media as I could see you was only replying to people who had a holidays in the future no reply to people who was stuck in Florida, This was very scary for people who was they Just really upset with the amount paid for this holiday and had to cut the holiday short and dint even get to visit all the theme parks, As I am a foster carer I only had one option and that was to leave early because of the child. Carl Hunter

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