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Abbie's complaint against Virgin Holidays
Complaint against Virgin Holidays
My partner and I had booked to go to Jamaica in October 2019 to stay at a Sandals Resort in Ocho Rios so as you can imagine a very expensive holiday. We were really looking forward to it. We had nearly paid off to outstanding balance then received an email which stated ‘’Your flight has been cancelled and this will effect your holiday plans. You have two options.. 1-loose one night and gain £100 refund. 2-gain 2 extra nights and pay us £780 more. I phoned them twice trying to talk about alternatives or just to cancel. In the end we cancelled because they said they can’t cover the cost even though they are at fault. Every time I phoned, I was put on hold, no apology or explanation. We have been into store where we booked it and they kept sending us away saying there’s nothing they can do. They were quick enough to take our money yet can’t deal with their consequences! We felt like we’d been conned. After a few weeks of stress we finally got ALL of our money back, after having to prove the exact amount we were owed! I just feel like it was handled very poorly by virgin over all and I never write bad reviews but we are so disappointed.
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