Virgin Holidays

1.00 stars

13 Reviews

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Ian's complaint against Virgin Holidays

Ian Rogers

09/06/2018

Mis-sold our dream

Complaint against Virgin Holidays

We booked our trip to Cuba with Virgin holidays we had done all the research what hotels we wanted they took the booking, we paid the balance but noticed that it said two suites we asked about this why would we want two suites it was our 40th wedding anniversary. Told don't you have the email conformation saying all is arranged as per your requirements we have spoken to resort and all is booked. Month a so before flying out we was told we would need to pay an extra £440 to the resort for our room. I got Virgin to pay this as quite frankly we had paid enough. We arrived at the resort to be given a standard suite we explained to the resort manager showed him the email conformation saying that all booked and not to worry, he told us that nobody had contacted them as these suites had been out of use since October and this was the end of March. I have emailed the MD twice lost count of e-mails send and trying to contact them directly by phone is a total waste of time. We still haven't got the money they over charged us back. What is our next step.

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