Yellow Buses

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Jamillah's complaint against Yellow Buses

Jamillah Shawyer


My daughters card was taken off her by a bus driver and she was told that it was not hers!

Complaint against Yellow Buses

The bus driver was extremely rude to my daughter who is 16. Her name is Tamarin Shawyer and he said she must be using someone else's card. I topped up her card last night with £35 and I have the email to say it was successful. She had her card and was trying to get the bus back from college. The driver said she could not get on without paying and she was not Tamarin. I would like her bus pass back and would like her fare reimbursed. I think it is a disgraceful way to treat a child and if she hadn't had money he would have not let her on!! Please reply asap as she needs to get to college everyday and she has been told will be charged adult fare if she doesn't have her bus pass. A quick response to this complaint would be much appreciated.

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  • Comments (1)

Tatiane Borges | | VERIFIED

I am really sorry for what you daughter went through, it was disgusting! But it's no surprise to me, most of drivers are very grumpy and rude.This morning my son got in the bus and realise his card was not in his pocket. The driver said: "Get out! I don't want to see your face on my bus again!" I would like to know from you how the yellow bus has sorted this issue. Thanks.
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