Germania

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Aida's complaint against Germania

Aida bilalli

11/09/2015

Not informing us for schedule flight and we missed flight

Complaint against Germania

I had returned flight tickets going from london to pristina outbound was good inbound was 1 september i went in aeroport for check in i've seen in monitor flight was alredy departed 4 ours early . I was so dissapointed with 3 children i called a company they told me sorry we try to find solution is not just you we have 20 other families so be paisend we going to call you asap . Next day they said sorry we informed you by email which is not fair we checked our email our junk mail nothing was there ( which is not true they didnt informed us at all ) and told us sorry but we cant help you we was in airport for 2 days waiting for company to findsolution for us at the end i bought other tickets going in duseldorf instead london bucause was fully booked till 11 september and my children was started school so we done very very long journey because of germania company let us down so i dont know how to complain

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