sunshine.co.uk

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Alyson's complaint against sunshine.co.uk

Alyson Newberry

17/10/2016

Hotel room, was a cupboard

Complaint against sunshine.co.uk

Hello I booke the Hostal Florencio in San Antonio Ibiza for 5 days which is advertised as most rooms have a balcony and on the hotels own websiite shows photos of what to expect. When I arrived after paying for 5 days I was given a tiny room with a small window into a cortidor. I checked out the next morning and have provided sunshine holidays with this proof but they say they have to contact Jumbo, the travel provider. I booked on a refundable rate but they have now stopped communication. Its lucky I had enough funds to secure alternative accompdatiom because they have not helped me at all.

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