Windsor House Hotel

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Lucy's complaint against Windsor House Hotel

Lucy stack

02/10/2016

Miss representation of the room

Complaint against Windsor House Hotel

Me and my sister had room booked with the Windsor house hotel for 1/10/16 and paid £49. After checking in and getting the keys we headed to our room. When we went downstairs to our room they were sorting out laundry right outside our door and when entered our room we were shocked to find it was not a room it was a storage room with two camp beds put in it. there was also a small square shower and a sink. There was still rubbish in the bin and the shower curtain was covered in mould. The windows had bars on them and the courtyard view was not a courtyard it was a patio with a rotted desk chair dumped on it. As stated above this room was not a room it was more of a storage room and if it's being let as a room it is definitely not worth £49 it more likely to be worth £5. Me and my sister were not happy with the state of this room we booked into another hotel. We would like our money back and the cost of booking into another hotel covered. Pictures available at your request. Regards miss lucy stack.

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