Uber

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[User Deleted]'s complaint against Uber

[User Deleted]

01/04/2016

Uber surge charge. £93.81 charged on top of fare!

Complaint against Uber

Got an uber home 24th March 2016. The normal fare was £58.63 which would have been fine but on my receipt I have been charged a 'surge x2.6' of £93.81 bringing my journey to £152.44. I contacted uber and they said I had clicked a notification to say I agreed to a surge fee but have provided no evdidence that I did and I don't remember accepting anything. Plus, even if I had, it at no point told me I was going to be charged an extra £93 for my journey! They say they charge surge fees when there is high demand and low supply which is just appalling.

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