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Sarah's complaint against Commuter Club
AVOID at all costs
Complaint against Commuter Club
Absolute nightmare! They are beholden to a third party loans provider Zopa and their internal systems are in absolute chaos. One moment your a customer of Commuter Club and the next you’re asked to speak to Zopa, you call Zopa and they send you back to Commuter Club. You call Commuter Club and they say you shouldnt speak to Zopa and round and round you go. You can’t get any sense out of a single person and unfortunately what was a very hands on customer focused organisation, is now in complete disarray. For five months I had ongoing issues which ended up with me walking away after four years of use. They couldn’t even tell me how to make a closing payment or indeed the bank details. I had to work it all out myself, and then send over everything to confirm what I had done. AVOID.
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