Commuter Club

3 Reviews

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SAVE ON YOUR INSURANCE

Ben's complaint against Commuter Club

Ben Perkins

09/02/2018

[RESPONDED] avoid these jokers!

Complaint against Commuter Club

Absolute Jokers AVOID! Absolute jokers! Avoid! Worst customer service More delays than the trains! Applied in December; Received multiple conflicting info emails; Phoned them, I got told card on way, no show. Phoned them, told me they’d sorted the issue, told me Card on way, no show. Missed out on pre annual fare increase, which they then said they’d discount and had sorted everything and card on way, but yet again, no show. Called again to ask what the problem was. The least interested phone advisor (seemingly disinterested in life in general, and didn’t even pretend to care in the slightest) told me he didn’t know why, “but there’s some kind of issue so we didn’t send it”. I asked to speak to Manager who admitted it had been ‘forgotten’. After almost 18 hours on the phone, emailing, completing online forms and e-signing docs they just forgot about it. Into the 3rd month (February) DIRE timewasters

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Commuter Club has responded

  • Comments (2)

Petko Plachkov | | VERIFIED

Hi Ben, Thank you for your time on the phone the other day, we are really sorry that we could not make this work. Unfortunately, our underwriters were simply not able to approve your application in this situation. Our customer service team were trying to help you with your application when you got in touch with us on the 5th of January and were even willing to refund the difference since you had missed out on locking the fares, however in the end we were not able to provide you with our service. We acknowledge that after this event we should have been better at following up with you. However we feel that suggesting our phone advisors are disinterested in life in general is a bit unfair! We are sorry that you did not have a good experience on this situation, and thank you for providing us with feedback to make our young company better. Kind regards, The team at CommuterClub

Petko Plachkov | | VERIFIED

Hi Ben, Thank you for your time on the phone the other day, we are really sorry that we could not make this work. Unfortunately, our underwriters were simply not able to approve your application in this situation. Our customer service team were trying to help you with your application when you got in touch with us on the 5th of January and were even willing to refund the difference since you had missed out on locking the fares, however in the end we were not able to provide you with our service. We acknowledge that after this event we should have been better at following up with you. However we feel that suggesting our phone advisors are disinterested in life in general is a bit unfair! We are sorry that you did not have a good experience on this situation, and thank you for providing us with feedback to make our young company better. Kind regards, The team at CommuterClub
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