Commuter Club

2.00 stars

14 Reviews

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Demilo's complaint against Commuter Club

Demilo Lawu

10/05/2019

Poor is too good a rating

Complaint against Commuter Club

It has been a nightmare! Joined the club 3 months ago through a hard sale over the phone. Tickets came on time and the nightmare began. They attempted to collect a rd before the agreed date. Tried to cancel was faced with hurdles so thought I will give it another try. Next month same thing happened, tried calling the office but it was closed due to unforseen circumstance yet was getting threatening emails. Got a further threatening letter from another company, I called them but they simply redirected me back. Office was not opened until Wednesday despite voice message stating will be opened on Tuesday. Was then told I was late even though thier office as closed, promised to refund late payment but they managed to sneak in another 12pounds fee. On my was to work yesterday was told my ticket was not valid has it had been disabled. Took over 1 hour to get through. Staff on h other side seem to struggle and did not know what to do. I have been promised a new ticket but need to but a British rail ticket even thou the issue an Oyster. Nightmare continues...

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