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Dulisha's complaint against Commuter Club
Worst customer service/changeover expereince ever
Complaint against Commuter Club
I requested to change my ticket from zone 1,2 to zone 2,3. This was done fine in terms of getting tickets changed but the issue was with refunding the difference. I did the change over back in early November and now we are in mid/late January I still haven't received the refund for overcharging me for 3 months. They have been charging me for zone 1,2 when I was changed to zone 2,3. I called customer service numerous times and I get different info. They say when they do the change over they will send a breakdown and the money owe to you or money owed by you. I never got anything and I have no way to escalate the issue. The only contact is customer care and I get no where. I send emails and they do not even get back to me. I am not going to renew my contract as you can buy directly from TFL and you save 5%. Only if you can upfront obviously. They offer the same benefits like gold card, if you move houses/job they will amend the ticket free of charge etc. Now that the rail fair has gone up once again I am better off saving my money by £55 a year by going directly with TFL.
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- Comments (2)
Dulisha Perera | | VERIFIED
Zahera Ali | | VERIFIED