Commuter Club

2.00 stars

7 Reviews

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ian's complaint against Commuter Club

ian nagot

11/09/2018

Worst refund experience ever

Complaint against Commuter Club

Worst refund experience ever! On July my oyster presented a defect and I had to request a replacement card. Whilst I was waiting for it, I had to buy a weekly travel card. Once the new card arrived, I requested reimbursement for the recent bought travel card. I sent it through Royal Mail first class on the 11th of July and since then I still haven't got my refund! If it wasn't me chasing them they would never say a thing! The initial email I sent to them was on the 9th of August, OVER A MONTH AGO! It's been over 2 months since this nightmare begun and no one can resolve my problem. I have already wasted all the patience I had left.

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  • Comments (2)

Zahera Ali | | VERIFIED

Complain to the FOS, then they will take it seriously.

Takeyuki Ogu | | VERIFIED

I had a similar situation and problem. They wrongly issued two cards and I was asked to pay the unneeded a card and finally they just collected my money to settle the loan and stop anything. When I recognised I did not get my money, it is too late for tfl, because the card was expired. Then this bad company said we can not do anything for refund. It is worst experience.
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