The Grand Burstin Hotel

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steven's complaint against The Grand Burstin Hotel

steven nash

22/01/2018

very disappointed

Complaint against The Grand Burstin Hotel

We booked to stay on Saturday the 20th room 405 after booking bearing in mind it was our first time we wasn't aware you could get a €2 voucher for the Victorian hotel wasn't told of any info for the night ahead entertainment,when bingo started etc on arrival to our room we found the sofa bed to be broken we wasn't told this before entering the room my partner sat on this and went back as the back bits broke hurting her back in doing this,the fact police turned up and escorted someone to there room has dampened our spirits in wanting to return if people are paying for a room to stay at least give them information on the night ahead

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