Harefield Manor Hotel

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Stephanie's complaint against Harefield Manor Hotel

Stephanie Gaffer


Honeymoon Suit & Guest Rooms Disgusting

Complaint against Harefield Manor Hotel

I spent over £1000 on hotel rooms for my guests and the honeymoon suite for my wedding in September 2017 and some of the rooms were disgusting. Water running down the walls into live electrics. No running water in a couple of rooms the morning of my wedding. Also the honeymoon suite was disgutsing. The bathroom had not been cleaned. Had dirt and grim around the sink and bath, and human poo on the toilet seat. Also the shower did not work one night and when we flushed the toilet the wee and poo come back up in the bath. This ruined my honeymoon weekend which i will never get back. I have constantly sent emails, called headoffice and i have not got no apology or compensation back. Not even a courtsey email back to say they are looking into this. Manager will not talk to us on the phone he apparently is never there. I have photos and emails to prove i have been chasing for the 3 and half months. Also the hotel charged me an extra room on my debit card that was nothing to do with me.

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