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Karen's complaint against IT Luggage
Complaint against IT Luggage
The it luggage i bought early 2019 has turned out to be inferior and very disappointing. The luggage has been used a total of four times, on the four trip the zipper broke or came off on the extension and now cannot be closed. On what should have been my 5 trip with it bringing it across the street getting ready to leave for the airport, the wheel comes right off not only the wheel but the piece of the luggage ripped off with the wheel.with no recourse this luggage will be sent back to the store i bought it from, so they can throw it away. I will never purchase this luggage brand name again. Totally dissatisfied.
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