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Lisa's complaint against Travelate
Over paid & unable to check in
Complaint against Travelate
My complaint is that I was given a final price to include transfers & hold luggage for a holiday i had found on line for myself £759.00 was given to include everything I was assured nothing else would be added on. £794.00 was taken from my account. Also my hold luggage had not been booked or payed for on my return i was told at the check in desk if I did not pay €57 euros for my luggage I would not be able to get my flight home ! I did not have this money so my daughter had to book me another flight and pay for it which was €217.00 euros. I had to spend 12 hours at the airport for the next available flight home.
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Peter Burns | | VERIFIED