On the Beach

1.00 stars

40 Reviews

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ernest leonard's complaint against On the Beach

ernest leonard cook


bad holiday in portugal

Complaint against On the Beach

Myself & my wife went on holiday to recouprate from a major operation on my knee and arrived at our hotel Albufeira Jardim 1 on March 3 2016 to find we had to climb 14 steps with 2 suitcase's and myself on a walking sticks. After booking in we had to climb another 18 steps to our apartment. Which should have been a garden view we had 2 great big palm tree's out side our window. With another 38 steps to the restaurant//bar area. three times a day .A total of over 250 steps a day. Arriving at the restaurant area we found the swimming pool a badly kept building sight WE WERE NEVER INFORMED OF THE STEPS OR THE BUILDING WORKS BY THE COMPANY WE BOOKED OUR HOLIDAY WITH. We had no where to sit and relax after our meals because of the building works. We took photo's of the building works at the pool and at the bottom of the steps to the restaurant (lorries/mixer hoists all parked dengerstly). Also the food we had was luck warm with cold chips (lunch&supper) hard bread rolls. With long waits at the bar to be served for refreshments or snakes . The only entertainment was Fri/Sat nights for about 2 hours The staff on reception were very helpful trying to get my return boarding pass but failed. So i queided for an hour at the airport only to be told i was booked on the flight but could not get on without boarding passes and i would have to pay an extra 90 euros. to get home.After trying all the diffrent numbers on our booking form. I paid the 90 eruros to get home and got a receite for it

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