On the Beach

1.00 stars

40 Reviews

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Mirella 's complaint against On the Beach

Mirella Dixey

10/06/2018

Cancel holiday

Complaint against On the Beach

Me and and a friend booked a holiday to magaluf. Unfortunately she has been diagnosed with great cancer and will be unable.to fly. I phoned up and and explained this in which the lady said she would cancel the holiday without any charges and see what I couod.do about getting my money back. I went online to see if it had been cancelled and it hasn't! I then phoned up again! Another hiur on the phone in which someone told me I cannot cancel it, even with a letter of proof from the hospital for my friend. And want £98 to cancel. Even thought we have already paid 300 off and 70 deposit?! I find it disgusting that I've been told I cannot cancel this holiday unless I pay. It would be impossible for her to fly having treatment for cancer and seems very unrealistic that I still have to pay to cancel it .

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