On the Beach

1.00 stars

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Dolly's complaint against On the Beach

Dolly Rozales

30/11/2015

Shocking stay at the Tower hotel In Olu Deniz through on the beach holidays

Complaint against On the Beach

The staff were rude to me, the cleaning staff especially, I am a single mother and saved really hard to take my children away for 3 weeks to Turkey. I chose the Tower hotel in Olu Deniz as they said its family run, initially I was meant to go to Santorini but on the beach messed up the booking. So I had to choose somewhere else so we chose here. One day my 3 year old got an upset tummy in the night and leaked through his nappy. The next morning I wasn't sure what to do with the cot sheet bedding so I put it neatly outside my door In a bag. I had nowhere to wash it and felt that it wasn't appropriate as I didn't have the facilities. At 9am that morning my door was being hammered on by 2 cleaners shouting at me and my children in Turkish and one of them shoved the dirty sheet in my face. They made me cry, my children cry and scared us all. I was so upset I couldn't stay there. On the beach refused to move me despite being scared and my children wanted to go home. Eventually after complaining on facebook they moved us. I was treated so badly at the hotel. I was nothing but polite, I spent a lot of money daily on the soft drinks and food at the bar and paid in advance for my stay there, despite having to cut my holiday there short to move hotels (which was really stressful for us all) I complained as soon as I got home on the 21st August 2015. I have emailed over 8 times chasing my complaint with no response. I have asked for a full or partial refund for my stay at the Tower Hotel due to what happened. I was assaulted there by staff and on the beach have not refunded me nor have they responded properly as yet. It has been over 3 months since we came back. My children had a horrible time and are scared to go on holiday again I feel very upset and annoyed with on the beach for not reaching a resolution. They have said they are still waiting for a response from the hotel supplier. However I cannot understand how it can take over 3 months. Its awful

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