Teletext Holidays

1.00 stars

41 Reviews

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Rishi's complaint against Teletext Holidays

Rishi Singh


Holiday from hell

Complaint against Teletext Holidays

We booked our 1st family holiday though teletext holidays over the phone stateing a family holiday family hotel all inclusive they found us 1 h top olyimpic in Spain in callella. We landed in Barcelona no 1 was there to meet us to show us where our transfer was we had to walk around Barcelona airport for over an hour to find out ourself where the the transfer was get eventually get to the hotel at 12am check in and supposed family room was terrible 2 single beds pushed together with 2 fold up beds on each side there were holes in the sheets there was no kettle to warm up our 1yr olds bottles 1980s tele 10" if that in the corner of the room with 6 channels all in Spanish no room to move about also we were told by the agent there was no tourist tax wen we checked in we had to pay a fee! Day after went down stairs for breakfast and it was terrible the kids didn't eat it my partner didn't eat them I saw flys on the food and tables! So we went out to eat which we shudnt of as we were all inclusive lunch and dinner was the same all week n was disgusting we spent money jus eating out nearly every day which didn't have n shouldn't have to being all inclusive it took 3 days to get through to texetext complaints line in which the person I spoke to could understand me and put me through to the hotel and ended the call on their end the hotel said they do not advertise as a family hotel and out agent shouldn't have booked it as a family holiday so there were not helpful at all every 1 in the hotel with children were not happy and complaining all the while 1 couple who booked through jet2 holiday were getting their money back and putting a case against the hotel; The pool was freezing and was packed from people from the other hotels around the area they came to use our hotels pool at nighttime at the bar it took half an hr or more to get served so we couldn't take full advantage of being all inclusive and was only allowed 1 drink a time we had to spend most of our time out of the hotel as it was so depressing and we used the squat of a room as a pit stop this really was a holiday from hell we went away to relax an instead felt agitated n depressed the kids didn't enjoy it at all fell so let down what a waste of money our 1st family holiday ruined! Please help us get our money back or some type of compensation so the wifi was supposed to be free and we ended up paying 5euros for a day and kept not working

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