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Peter's complaint against Teletext Holidays
Teletext Holidays mis-selling SCAM - BEWARE!
Complaint against Teletext Holidays
Teletext Holidays (a trading name of Truly Travel) are a COMPLETE SCAM. Their customer service agents tell LIE after LIE. They bait you in with a low online price, but as soon as you call they will tell you that the price has gone up. Ok, prices can go up, so why aren't their online prices LIVE? I could have booked my chosen hotel online for less but they PROMISED me I would get it through them so I went ahead and booked my holiday for June 2017. Guess what - a last minute URGENT UPDATE ON HOTEL change, days before we were due to travel... they tried to move me from my favourite hotel to lesser hotel! I asked why, and I was told building works were ongoing. I contacted the hotel and they said there were no building works at all! So I challenged Teletext and they came up with more lies. Trying to get another suitable hotel in a busy resort at the last minute during peak season is almost impossible, and prices are SKY HIGH at this stage... and Teletext expected me to pay EXTRA?!!! I did complain (ref TT459063) but they take forever to reply and keep repeating "As previously stated, we at all times act as agents for the providers of the various services booked and the accommodation supplier advised us of an accommodation alteration which was passed on to you accordingly." So essentially washing their hands from anything that goes wrong with your accommodation, despite any promises their customer services agents may have made! If you want misery, sleepless nights and enjoy being lied to then go ahead and book with Teletext Holidays. Otherwise, AVOID LIKE THE PLAGUE!
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