Teletext Holidays

1.00 stars

51 Reviews

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MGB's complaint against Teletext Holidays

MGB master

28/07/2019

Terrible experience

Complaint against Teletext Holidays

They took £1.3k from my account for a holiday, but after providing them with all the relevant documents they said the package was no longer available. They refuse to provide me with a receipt and insist that I pay more money for a different package. They refuse to provide a cancellation confirmation email or an email that i payed for the original booking at least, and they will not give me my money back. It has been over a week and I'm still waiting for my money. They are not interested in helping resolve the issue, and are very arrogant and have been giving me the run around. I WANT MY MONEY BACK.

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  • Comments (4)

Elvin Mete | | VERIFIED

A similar story happened to me!I booked a holiday yesterday.Today, they called me up to say that the hotel is fully booked.After requesting a refund,they promised to find me a good deal and a "BIG"discount at another hotel,so after lots of phone calls and prices about another hotel,I agreed on a price.he then said he had to add the luggage and transfer which added £100!Did you get your money back?

Elvin Mete | | VERIFIED

I will write on every social media possible to make people aware of these tactics!I felt sick to the stomach about what has happened.I am now waiting for my refund so I can book a holiday with another tour operator.TELETEXT HOLIDAYS this time you have failed!Vincent you failed!

Holly Crocker | | VERIFIED

The same thing is currently happening to me. Their customer service is terrible. Can you tell me if they ever refunded you. I paid on the 9th September And found out 10 days later that they still hadnt even booked a hotel let alone flights. I requested a refund 8 days ago and they just keep making false promises

MGB master | | VERIFIED

We did eventually but it wasn't easy... make sure you write to them by email so you have something in writing... They are nice until they get your Money, after that you'll hear a different tone. I had to call them everyday for almost two weeks, only took me serious when I accused them of fraud and threatened court action and to call the police. RECORD YOUR PHONE CALLS... you'll be surprised
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