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Darren's complaint against Teletext Holidays
Trying to cancel a holiday ...................
Complaint against Teletext Holidays
To start to let you know you will never resolve an issue with Teltext holidays over the phone they will not let you speak to any line manager of department manager ever , we made 10 calls , yes 10 calls and every single time the same conversation , every single time ! We booked our " holiday " with Teletex holidays for Jan 2020 for 6 of us including my 85 year old father , 1st you do not book a holiday you book a flight and a hotel , significant later on . We were informed of maintenance due at the hotel to the pools , yes beyond teletext control 100% , and also mine , the maintenance was to close the main heated pool for the main stay of my Holiday , not good with my father in toe . The long story short , they could not re locate to a hotel of our choice and so insisted that if we cancel the Holiday ( not flights ) they would charge us £800.00 ! Hold on the changes to my booking are really very severe and not of my doing so why am i being penalised ! This is still in dispute with Teletext who also insist the flights can not be cancelled ,.. So i have the dilemma we can not cancel the hotel which is not fit for purpose or we will be charged ( how they work that one ill never know ) We can keep the flights that without the hotel are of no use to us what so ever ............... Never ever will i book with Teletext again avoid this company like the plague , hopefully you will have read this before you do !
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