Opodo

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Sanjay's complaint against Opodo

Sanjay Vishram

25/03/2015

Have not received REFUND for a flight cancellation

Complaint against Opodo

I booked Luton to Marrakech (Ryanair) £96.99 and Marrakech to Gatwick (Royal Air Maroc) £80.80 via opodo website. The fact that ryanair did not have my booking on their system and royal air maroc changed the flight and offered a full refund. So I asked for a refund for both flights. But was only refunded £96.99 for the ryanair flight and not for the Marrakesh to London Gatwick, Royal Air Maroc flight. Been calling and sending emails for 6 or so weeks now but to no avail. The customer services i get through to in India either does not understand or says call back tomorrow as they will need to escalate it. when call back same thing.

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