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Gael's complaint against eDreams

Gael Silvestre


Hidden Fee

Complaint against eDreams

When I booked my flight from Queretaro, MX to Ottawa, the price was 17,303,86 MXN, but once I added my card number, the price changed to 20,764.74 MXN right when I clicked the "Buy" button. This is not correct, I called the company to be reimbursed as I had chosen that flight for it's price and ended up paying more than all the other flights I was looking at. They told me that I could canceled the flight but still would be charged the service fee that I did not agree with nor was I made aware of.

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