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Complaint against Holiday Lettings
We booked a holiday through Holiday Lettings, a division of Trip Advisor. The owner cancelled because of the owners own errors. Misunderstanding dates and the payment protection scheme operated by her agent were the reasons given. The owner delegated the responsibilty to answering my complaints to Holiday Lettings. While stating that they are not party to the booking contract, they have condoned the owners actions and their opinion is that the owner may cancel for any reason because this is not excluded by the contract. The unforseen circumstances necessitating cancellation in their T&C include fire, flood and explosion. Accepting any reason the homeowner chooses as a valid one seems contrary to the term contract. It could be your holiday next!
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