The Walnut Tree, Kefalonia

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tom's complaint against The Walnut Tree, Kefalonia

tom crye

16/01/2015

We're all going on a summer holiday, but not to The Walnut Tree,Kefalonia.

Complaint against The Walnut Tree, Kefalonia

We booked a dream villa, the Walnut Tree, Kefalonia, for the 10 members of our family through Holiday Lettings and paid the deposit. The owner confirmed our booking. Reasons for cancellation in the booking T&C cited fire, flood or explosion so when the owner cancelled because they got their days of the week mixed up and could not accept the payment protection scheme of their agent we were flabberghasted. Pay a further £1750 or cancel our flights at £70 per head and rebook was the owners solution. Holiday Lettings opinion is that cancellation is OK because the booking contract does not exclude cancellation for any reason the owner chooses. The term contract seems inappropriate. Beware, it could be your holiday!

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