Monarch

1.00 stars

9 Reviews

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ricky's complaint against Monarch

ricky jackson

16/01/2015

Monarch not paying compensation under EU 261/2004 regulation on our valid claim.

Complaint against Monarch

7/9/2012 on our flight with monarch ZB564 Manchester to Tenerife, we were delayed for 14 hours. My wife and I submitted our complaint in 2012, and we were denied due to it being technical fault being under exceptional circumstance. This has since been ruled not a valid reason to refuse compensation by the UK courts under the case Jet 2 v Huzarr. An appeal to the supreme court was rejected and yet I have still not been contacted by Monarch despite repeated attempts to contact them. I only ask what is due to them under the law, the same they would expect from their customers.

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  • Comments (1)

Harry Cole | | VERIFIED

The fact that Monarch do not answer any comments on 'A Spokesman Said' says more about Monarch that the ability of this forum to obtain a reply. Monarch are arrogant in the extreme - just witness the level of complaints on the Monarch Complaints Facebook Page.
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