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Sneha's complaint against Travelup
Complaint against Travelup
Despite cheaper rates for Emirates provided,travelup has two issues: 1. no one speaks with clear points and nobody seemed helpful while we tried to change our tickets due to an airport closure(August2018, Cochin International Airport, Kerala, India) either at reception nor to an agent’s level (note:level of knowledge about changes or availability is poor) 2. we had bad experience with an agent who was rude and showed no willingness to reconsider finding another tickets and surprisingly enough, gave reason to cancel the booked tickets.(We found another feasible tickets at cheaper rates with comfortable seats and felt efficient customer service.) I would not recommend to use TravelUp services if you still consider them as they never focus on better customer experience.
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