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susan's complaint against Travelup

susan majeed


Travelup scandalous date change on flights charges

Complaint against Travelup

I booked three tickets from Manchester UK to West Palm Beach, Florida. Travelling on 17.12.2014 until 29.12.14. We had a very sad bereavement and was unable to travel. I informed the company, Travelup, who refused to refund my money £1700 but said I could change the date but at a cost of nearly £900, £300 for each person. When I explained in full detail that I could not afford to pay such extortionate fees they were very unhelpful. I contacted the Director, Mr Ali Shah and he did not get back to me but had one of his staff email me back saying that they could do nothing as I wasn't prepared to pay the change fees. Shocking

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