Virgin Trains

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Colin & Judith's complaint against Virgin Trains

Colin & Judith Ivey

30/10/2015

Train cancellation.

Complaint against Virgin Trains

Travelling 2035hrs from Kings Cross to Grimsby, arrived at Doncaster to find 2258hrs connection cancelled. No help from Virgin staff. Security guard pointed us at replacement bus service. First bus to Cleethorpes declined to deviate to Grimsby. Second bus arrived circa 2330hrs, got lost in A180 diversions and got us to Grimsby for about 0100hrs when no taxis available. Eventually got home at 0200hrs with luggage. Told only reason for cancellation was dispute with drivers over overtime. What a poor end to our train holiday to Lake Garda.

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