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Palvinder's complaint against Virgin Trains
Virgin Trains booking, hygeine and responses
Complaint against Virgin Trains
The virgin site for booking tickets is appalling and doesn't work smoothly a lot of the time. Sometimes I get sent offers for reduction of fares but when I go and book, there are restrictions and they mean that the tickets that can be booked are no good for me - this is dishonest on the part of Virgin. The areas where the toilets are just stick so much and smells like a sewer. I booked some tickets and didn't receive the email with the booking reference. I spent an hour on chat lines (passed from one chat line to another) before an email was sent to me. No apology sent. Its a scam that a charge of £10 is in place to change an unused ticket.
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