National Express

1.00 stars

23 Reviews

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Jean's complaint against National Express

Jean pickering

09/11/2016

Coach left station

Complaint against National Express

My journey was from Mansfield to Newquay the journey was good till we left Bristol we got to Exeter turn off when we hit a traffic jam which was caused by a accident further down the motorway so by the time we got in Plymouth we were running about 15minutes late when we got to the coach station the coach I should have caught had left without us,which I thought to wait till we arrived the driver phoned for taxis to take us the rest of the way we had to wait two hours with no staff left just the night watchman it was freezing we couldn't get any hot drinks as most of the passengers were elderly as am I and I've got medical problems as well,last Nov I was left stranded at Plymouth on my own at 10 30 nighttime on a deserted station I had to go to a hotel I did get recompense for that but I'm getting very weary of catching the coach now just in case I don't get home and the toilets are a disgrace I tried to phone today and the lady at the other end of the phone was very rude the number of my ticket is. ptc1429 hope I get a better response than the phone conversation I had

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