Want to resolve an issue with National Express?
Or simply share your experience
Andrew's complaint against National Express
Ripped off to amend ticket error
Complaint against National Express
Two days before we were due to fly back from Florida I noticed the time on my National express bus journey was wrong and I needed to get a later bus from Heathrow to Leicester. I tried to change the time on the website and it warned me that I could incur a charge for traveling at a later time. I was ok with that and tried to change the time. It quoted me a £38 amendment fee on top of the £41 I had already paid for two tickets. I checked on the website to see the cost if i had just booked the tickets at 10:30 instead of 08:30 which I had accidently done and they were only £5 more. I rang the phone line number to try and amend my ticket on the phone with the hope they would understand and was told I would have to pay a extra £38 to change times. When I explained there was not a £38 difference in the journeys and I was told I had booked a special offer price. At no point was I made aware I was getting money off. I thought £41 was the going rate for a 2 hour bus journey. I asked for my money back as I said I could get a train of nearly a taxi for this sort of money and they told me it was non refundable. I then asked if I checked the website every day would the bus prices be £80 from London to Leicester and they said no as you could get the special offer ticket I had unknowingly brought. As they had refused to refund me and I had to get home to go back to work the next day I paid the extra £38 on top of the £41 pound I had already paid. I feel ripped off and have been left £38 out of pocket for a simple error i noticed days before traveling.
- supporters 0
National Express has not yet responded
- Comments (0)