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Robbie's complaint against Pontins

Robbie Hayes


Filthy conditions, safety issue due to fireworks being let off near 1 year old baby's

Complaint against Pontins

Hi there l, A group of us stayed at Camber sands fur a New Year break. The place is disheveled and filthy, we cleaned for boys before we would let the children play in the chalet. On New Year's Eve I heard the loudest bang ever,but sounded like an explosion, sone had let off an industrial size to jet right outside our door, the chalet actually lit up and shook, when I opened the door some residents opposite threw another lit firework off there balcony which nearly hit a guest walking past with his children. We had 3 toddlers with in our party, who were on the green outside our chalet only minutes beforehand, I dread to think what woukd have happens if we were all still out there. We complained to guest services who did not want to know. We left the very next morning cutting short our stay, I have phoned and emailed several times and no one is bothered about our safety or what happened. A truly awful experience.

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