Pontins

1.00 stars

61 Reviews

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Maria's complaint against Pontins

Maria hodgetts

06/01/2017

Filthy holiday camps and Britannia do not care at all

Complaint against Pontins

Went here August, came back after one night as filthy, looked like a household tip and security was a joke. We could not lock our door and heard on a cleaners walkie talkie that police were on their way after another chalet had been broken into. Bed was collapsing, found mens underpants in the bed and wires with "do not touch" failed pat test. Britannia should be ashamed and to offer a 30% discount off a future holiday was the final straw. We were told when we left after one night that our money would be refunded. No chance, Britannia do not care and delete your emails. Pontins years ago was okay but since it has been taken over it has been neglected and left to rot and Britannia think the same about their customers. Disgusting.I have to choosse a star apparently but if I could it would be a minus 5 figure.

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