1.00 stars

61 Reviews

GBP silhouette


Want to resolve an issue with Pontins?

Make a complaint

Or simply share your experience

Write a review

Michele's complaint against Pontins

Michele larner


Our family holiday from hell!!

Complaint against Pontins

*** AVOID PONTINS - camber sands *** This place was an absoute dive!!!! We stayed Friday and satuday and we demanded out but no other hotel or BB was free so walking the streets with 2 kids wasn't acceptable... Health and safety would be in their element? The rooms are disgusting and the general cleanliness is 0!!! I don't know if it's because we compared it to places we normally use but the only positive is there was some bouncy castles and parks and the the kids had fun in the pool and down the beach! Management offered nothing but a room change 3 times!!!!! and every time was the same. Grubby and dirty!! Broken travel cot was not ever given a new 1 Maggots and food inside the cot Broken bath panel my son's finger got stuck Ripped sofa bed Wires inside the food cupboard Filthy sticky floors Smelt of stale cigarettes Quilt had sick over it and in a cupboard We changed rooms 3 times and the cleanliness was no better in all of them .. We were refused a refund and offered a bottle of wine!!! I don't drink and drinking wine was the last thing I wanted to Do. I am so upset and disgusted and our money was clearly wasted....

  • supporters 0

Pontins has not yet responded

  • Comments (1)

Laura Aston | | VERIFIED

This is disguisting😥 what a horrible experience u all must have had we stayed at pontins brean sands somerset myself my mate and her young son a few years ago now we will not return there it wasnt very clean for us either not as bad as ur experience tho
400 characters

60 other reviews of Pontins