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Emma's complaint against Pontins

Emma wilshaw


Pathetic Pontins

Complaint against Pontins

We booked to stay at pontins Prestatyn sands for four nights commencing the 31st august 2015. We paid extra money to upgrade to there 'top spec' accommodation as we have a two year old and a 8 week old baby. When we arrived the park was dirty fag ends littered every walkway and we couldn't park any where near our accommodation which was promised with the upgrade cost.. Once inside we were greeted by a filthy dirty apartment, there was dirt from previous guests, windows you couldn't see through, a knackered old mattress, excrement down the toilet and the kitchen/fridge/cooker were horrendous, old and not fit to eat from.

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