1.00 stars

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Lisa's complaint against Pontins

Lisa smith


Thilthy rooms. Freezing pool. Security taking back handers for tables. Awful noisy residents.

Complaint against Pontins

I booked 3 rooms. 2 as Christmas presents. My parents had to leave after 1 night as room so cold quilts felt wet in the morning n made my father poorly. Rusty cooker that should be condemned. Bathroom tiles held on by duct tape. Floor so dirty we kept our shoes on. Swear words written over fire instructions which my 9yr old read out to us! Pool freezing & caused my son to have an asthma attack. Unable to get a table or chairs for entertainment even at 5pm. Then noticed security staff taken £20 back handers to remove chairs from another venue for customers willing to pay them. Couldnt let children enjoy amusements as gangs of youths were scooting around on swegways. Overheard some people saying they booked 1 room but all their mates had come for the night. No security checks to ensure only customers who paid to stay were on site.Had to spend NYE in our cold damp room without my parents. Food served almost cold. No paths to ensure safe transition from 2 parks near a roundabout could be accessed. As parking inadequate residents parked on grass verges, which often meant walking in the road. This place is an awful accident waiting to happen. The HSE& FSA need to close the place down. The founder of Pontins must be turning in their grave! :-(

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