Best At Travel

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Ateka's complaint against Best At Travel

Ateka Khan



Complaint against Best At Travel

This is the first time we have booked with BestAtTravel and the whole experience has been disappointing and stressful. We booked two family rooms at the Radisson Blu Azuri Resort and Spa for 1 week in December and paid upfront for it last Friday. On Monday we got a call back saying there was an "error" on their website and that the rooms were not available. The agent claimed that they sourced the rooms from an "external company" and they no longer had them. He offered us alternative at Preskil Beach Resort which is a four start resort and not a five star unlike Radisson for the same price! On further checking on their website they actually still had the Radisson Blu Azuri Resort and Spa advertised but at a higher price (£900 more for each room). When confronted the agent he changed the story to that they did have the rooms but this was now the price this "external company" was asking for!!! The travel agent (Dharam Patel) who was dealing with our booking was arrogant and had unprofessional attitude from start to finish. Don't get me wrong we do understand things can go wrong with bookings however if a company was upfront, transparent and sympathetic I would not have been writing this review today. Due to the breakdown of trust we cancelled our booking from BestAtTravel and was told the refund won't be until 3 days after. I would recommend this company to consider changing their name as they certainly are not BEST AT TRAVEL!!!

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