Merlin Annual Pass

3.00 stars

25 Reviews

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Kiran's complaint against Merlin Annual Pass

Kiran Rapolu

02/05/2018

Merlin Annual Pass confiscation

Complaint against Merlin Annual Pass

I am writing today to let you know the unpleasant experience I am going through with Merlin Annual pass team from last few weeks. Raised a issue with the Merlin team but every time I get a response they say can't locate something or the other. First, the cards were take from us saying we didn't make a payment( for which I sent them the proof, I had to pay from my pocket at Chessington even though I had my annual pass and its was such an embarrassment). Now they are saying we purchased the pass from a unauthorized site, which is absolute rubbish because we got our passes from your own website ( https://www.merlinannualpass.co.uk/)  not from any second party web.  The saga is going on for more than a month and till now I don't have a proper response from the team. I paid a lot of money to buy the annual passes but now I feel that the money that I paid is waste as I paid from my pocket at the entertainment parks.

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