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Mary's complaint against Holiday Gems
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Complaint against Holiday Gems
My husband booked a holiday to turkey for Sept 2019 Whilst i was a work i got a message when i got home to say call holiday gems there is a problem with the flights and that they were no longer available from Gatwick Spoke to call taker and he was very arrogant trying to push to book to go on the Sunday why cant i go on a Sunday I argued back I cant do this as this is booked around work dates and not flexible. I then said i could go from Stanstead on the 28th of Sept which was the date i wanted in the first place he said that is fine he can do that, anyway a couple of days later i checked my email and was horrified to discover he has booked the 2 of us on a flight for the Friday the 27th of Sept which is the day before. I've emailed the complaints dept I called to talk to the person i booked the holiday with and was advised i would get a call back Good friday from this person still waiting for this to happen. Luckily I've booked this on a credit card and can supply the evidence that is needed to get the credit back. I feel conned and let down by this company. please do not use this company.
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