Holiday Gems

3.00 stars

87 Reviews

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Shaun's complaint against Holiday Gems

Shaun Sloan

02/03/2018

[LAPSED] Booking farce

Complaint against Holiday Gems

As far as I am concerned the service I have received has been worse than appalling. We didn’t received confirmation for months, we’ve had confirmation sent with other people’s name on it. Several demands for different amounts of money which never has added up and more to the point we were never advised of these charges. The balance has also changed for no reason. We have received another letter saying we have to pay now despite have numerous emails and copious amounts of phone calls.

  • supporters 0

Lapsed. Shaun has not responded in 90 days

  • Comments (1)

Beryl Robins | | VERIFIED

Whilst we do apologise for any lack of service, we must refute that any costs have changed. The total cost of the holiday remains as per the agreed amount on confirmation. The full set of booking documents were emailed within 48 hours of booking (due to weekend) as has all subsequent correspondence. If the reviewer would email the complaints department , a comprehensive response will be supplied
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