Holiday Gems

3.00 stars

86 Reviews

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Ron's complaint against Holiday Gems

Ron Philpott

16/01/2018

[RESPONDED] Do not use this cowboy outfit .

Complaint against Holiday Gems

Total rip off as never have the package they advertise and then charge you a cancellation fee of £75 you don't except there alternative more expensive next choice. Funny how calls are not recorded as it would prove my point DO NOT USE THIS COMPANY

  • supporters 0

Holiday Gems has responded

  • Comments (2)

Beryl Robins | | VERIFIED

We must refute this complaint. Authorisation of the debit is given on the online system should we be able to can honour the order at the quoted cost. This was honoured and no increased charges were given prior to the cancellation of the order and therefore became liable for the cancellation charge. We do not rip off people and rate very highly on reputable review sites

Beryl Robins | | VERIFIED

We must refute this complaint. Authorisation of the debit is given on the online system should we be able to can honour the order at the quoted cost. This was honoured and no increased charges were given prior to the cancellation of the order and therefore became liable for the cancellation charge. We do not rip off people and rate very highly on reputable review sites
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