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Joanna's complaint against Holiday Gems
Complaint against Holiday Gems
We booked holiday with holiday Gems. When we arrived at the airport the flight was cancelled due to snow. They only cancelled 3 flights and the airport opened. We re booked for next day with holiday gems to a different destination , no flights to original destination. We got the flight money back from flight but not the hotel. Holiday gems have been no help. When you ring never get through, dont reply to emails of contact you back. Im very disappointed and cannot afford to lose the money. No use complaining it one of the top staff members who answers admin line ! What does that say !
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Lapsed. Joanna has not responded in 90 days
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Beryl Robins | | VERIFIED