Holiday Gems

3.00 stars

87 Reviews

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Veronica's complaint against Holiday Gems

Veronica Murray


[LAPSED] Holiday not available

Complaint against Holiday Gems

Booked and paid for holiday on Tuesday 5th September. Should have been going to the Algarve on 11th September. Received a call on Friday 8th September saying they couldn't find any availability in the accommodation I'd booked. My holiday booking was not given to Norma, (the person who rang me) until Friday morning. If it had been dealt with on Tuesday or even Wednesday there might have still been availability and I might have enjoyed a much needed holiday. I will never book a holiday with Holiday Gems again and I will suggest that my friends and family font either.

  • supporters 0

Lapsed. Veronica has not responded in 90 days

  • Comments (1)

Beryl Robins | | VERIFIED

Unfortunately, our website is not live and costs and availability can change rapidly. If the hotel had been available the system would automatically have held it for you. Our agents will always call to offer alternatives and no payment is taken until acceptance. We apologise for any inconvenience and regret that we have been unable to assist in this instance
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