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Joanne's complaint against Holiday Gems
Jet2 package through Holiday Gems
Complaint against Holiday Gems
Booked a Jet2 package deal through Holiday Gems as I was told on phone by advisor they had a great relationship with Jet2 and cant be beaten on price! Booked holiday for 6 of us, have used HG before with no problem. Paid in full, wanted to book allocated seats. Cant book seats with Jet2, have to go through HG. Want to charge us £180 for return allocated seating. £30 each! Phoned Jet2 they said no seat has ever been £15 there and £15 back. The most expensive £12.50 (apart from extra leg room) and standard £9. As I booked through HG I can only book seats through them! Have written complaint, no reply. Even the Jet2 man was disgusted and so apologetic. An absolute RIP off. The HG advisor could not answer why the seat prices were so much different from the Jet2 website AND Jet2 are offering an extra 10% off seats (an extra kick in the teeth if you booked through HG).
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