Holiday Gems

3.00 stars

86 Reviews

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Phillipa's complaint against Holiday Gems

Phillipa Marino

22/01/2018

[LAPSED] Paid Sept 2017...arrived at apartment. .NO RECORD OF MY BOOKING

Complaint against Holiday Gems

Having paid in full in Sept 2017....and been told the Name of the apartment. ..I waited for confirmation by email. Puerto del Carmen....Tropicana apartments. ..sounded lovely! After many calls and promised emails I had an atoll e document which I proudly displayed to the reception...but, he confirmed "NO RECORD OF BOOKING" ...during the following 3 nights and days calls to Holiday gems were useless.." its live on our screen"..pmsl....no email or phone contact with apartment owners or emails to me ! I can see that a trip to the small claims cut might be my only option.

  • supporters 0

Lapsed. Phillipa has not responded in 90 days

  • Comments (1)

Beryl Robins | | VERIFIED

We regret that this has been posted before any formal complaint has been received by our customer liaison department. If this is done as soon as possible the matter will be investigated and an informed response posted. Unfortunately, without specifics, it is impossible to respond factually.
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