Holiday Gems

3.00 stars

69 Reviews

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Laura's complaint against Holiday Gems

Laura Odonnell

22/03/2018

[RESPONDED] RIP off

Complaint against Holiday Gems

I booked a holiday for my disabled mother and children I paid them the money which was agreed on they called me back later to say prices had gone up and I needed to pay an extra 900 pounds I reluctantly agreed as nothing I could do. But then they phoned again and said the hotel has gone up and they wanted an extra 1400 pounds. I want all of my money refunded as this was crazy. They were asking for double for what I originally agreed on. I am still waiting on a phone call back for a full refund. And no one has got back to me it’s been a week.

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Beryl Robins | | VERIFIED

This issue has been resolved to the client's satisfaction and appreciation.
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